B2B support that matches your product quality.
Enterprise clients expect SLA guarantees, not ticket numbers. Keme gives your support team the tooling to deliver.
What breaks without the right tooling.
Enterprise clients demand contractual SLA
A shared inbox and a ticket number isn't a support operation — it's a liability. Enterprise clients will churn when SLA isn't met and documented.
Account tiers need different treatment
Your enterprise client can't wait in the same queue as a free-tier user. Without routing rules and priority queues, every account gets the same (slow) experience.
No data for QBRs or renewal conversations
When renewal comes up, you need CSAT scores, resolution times, and SLA adherence by account. Without tooling, that data doesn't exist.
Built for the challenges you actually face.
Contractual SLA management
Define SLA policies per account tier. Breach risk is surfaced in real time. Every SLA action is logged and exportable for QBR reporting.
Account-tier routing
Enterprise tickets route to senior agents automatically. Free-tier tickets handle via automation first. The right resource for every account, every time.
AI tuned to your product
Keme learns from your resolved tickets. Suggestions reflect your product's terminology, your tone, and your resolution patterns — not generic templates.
How it works in practice.
Keme SupportOps fits the way your team already works — without requiring a new process for every feature.
Every workflow is configurable. Start with Keme defaults and adjust to match your team's operation — no engineering required.
Ticket arrives and is matched to account tier
Keme identifies the account, applies the correct SLA policy, and routes to the right queue — before any agent reads it.
AI drafts a response tuned to your product
Suggestions reflect your resolved history, your product's language, and the account's context. Agents review and send in one click.
SLA data is tracked per account for QBRs
Resolution time, CSAT, and SLA adherence are tracked per account. Export the report before your next renewal conversation.
What teams see after switching.
Support that wins renewals.
Start a free 14-day trial. SLA policies and account routing activate on day one.
No credit card required · Cancel anytime · Full access from day one