Millions of players. One team. Zero dropped tickets.
Mobile support volumes are unpredictable. Your tooling should handle variance without engineering overhead.
What breaks without the right tooling.
App store launches multiply volume 5×
Feature updates and seasonal events spike inbound without warning. Manual triage turns every launch into a crisis.
68% of tickets are payment-related
Failed purchases, IAP issues, and refund requests follow patterns — but without tooling, your team answers each one from scratch.
Multi-region SLA is impossible to manage manually
APAC peak hours shouldn't break Western SLA commitments. But without separate policies, they will.
Built for the challenges you actually face.
High-volume automation
Route, tag, and respond to predictable ticket classes automatically. Reserve your agents for the edge cases that need human judgement.
Payment failure pattern detection
AI identifies payment failure clusters in real time. Surface the pattern before your inbox floods — and feed the fix to every open ticket at once.
Multi-region SLA
Separate SLA policies per region or market. Configure breach thresholds, escalation paths, and alert windows independently.
How it works in practice.
Keme SupportOps fits the way your team already works — without requiring a new process for every feature.
Every workflow is configurable. Start with Keme defaults and adjust to match your team's operation — no engineering required.
Ticket arrives and is grouped by pattern
Keme detects clusters — payment failures from a specific region, IAP issues after an update — and groups them for batch handling.
AI resolves or suggests a response
Predictable ticket classes are handled automatically. Complex issues get a suggested response, ready to review.
Region-aware SLA is tracked separately
Each market has its own SLA policy. Breach risk in APAC doesn't cascade to EU or NA queues.
What teams see after switching.
Scale without hiring your way out of every launch.
Free 14-day trial. Works alongside your existing channels on day one.
No credit card required · Cancel anytime · Full access from day one