Support that moves at the speed of a live game.
Players don't wait. With CustomerOps Cloud, neither do you. Built for the event-driven, high-volume reality of live service games.
Average first response time in gaming support without dedicated tooling
Support volume spike on patch day vs baseline — unmanageable without automation
Of support tickets are repeat issues that a KB or AI could resolve without an agent
Built for the challenges you actually face.
Patch-day volume handling
Automatic classification and routing means no agent has to manually triage an inbox that doubles every time you ship.
AI-powered resolution
Response suggestions based on your existing resolution history. The 40% of repeat issues answer themselves before an agent responds.
SLA that survives launches
Configurable SLA policies that adapt to your support tiers. At-risk alerts surface before breaches happen.
“We went from a 6-hour first response time to under 90 minutes in the first two weeks. The AI got it immediately — it matched our existing resolutions and the suggestions were genuinely usable from day one.”
Built for studios like yours.
Start a free 14-day trial. See how fast the AI learns your resolution patterns.
No credit card required · Cancel anytime · Full access from day one