Integrations

Meet your players
where they already are.

Discord, Steam, email, webhooks, and a full REST API. Every channel your players use becomes a ticket queue. No forwarding rules. No third-party bridges.

Start free trial API reference

16+

channels supported

< 5 min

Discord setup

Zero code

for standard integrations

Player Channels

Developer & API

Growth+

Webhooks

Push ticket events to any endpoint in real time

Growth+

REST API

Full read/write API with JWT auth and rate-limit controls

Zapier

Connect Keme to 6,000+ apps without writing code

Beta

SDK

JavaScript & Python SDKs for in-game ticket creation

Notifications & Ops

Slack

Pattern alerts, SLA breaches, and ticket assignments in Slack

Custom domain

Host your player-facing portal on your own domain

SMTP / Sendgrid

Bring your own email sender for branded replies

Scale

SSO / SAML

Single sign-on via Okta, Azure AD, or any SAML provider

Discord integration

Your Discord server is already a support channel.

Players report issues in Discord because that's where they live. Keme watches your configured channels and threads, converts messages into tickets, and routes them to the right queue — without requiring players to leave Discord or agents to monitor multiple windows.

Monitor any channel or thread pattern
Ticket created on first message or on emoji reaction
Agent replies sent back as Discord DMs or thread replies
Player identity linked to Discord user profile
Setup in under 5 minutes via OAuth

Read the setup guide

#supportGame-Studio Server

JakeKToday at 14:23

My purchase isn't showing up after the update. Been waiting 2 hours. Anyone else having this?

Keme SupportBOTToday at 14:23

Hi JakeK — I've created a support ticket for you (#4821). A member of our team will follow up here within your SLA window (2h). You can also reply to this thread with any additional details.

Ticket #4821 created in Keme — routed to Purchases queue

Setup in four steps

Standard integrations require no engineering. Just OAuth and routing rules.

Connect your channel

Link Discord, email, or any supported channel in Settings → Integrations. No engineering required for standard channels.

Tickets start flowing

Messages from the connected channel arrive as tickets in your workspace queue within seconds of being sent.

Set routing rules

Use the Automations engine to route by channel source, content, or player tier. Discord #bug-reports goes to your QA queue. Email goes to general support.

Agents reply from Keme

Replies from Keme are delivered back through the originating channel. Players get answers in Discord. You work from a single inbox.

Connect your channels in under five minutes.

Start a free 14-day trial. All integrations included. No credit card required.

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