Every capability you need.
Nothing you don't.
No modules to bolt on. No integrations to maintain before you can start. Keme ships a complete operations stack — built for the speed and scale of gaming support.
Ticket Queue & Inbox
Full ticket lifecycle management with multi-channel ingestion, SLA tracking, priority classification, and real-time queue visibility. Every ticket from every source — one place.
SLA Enforcement
Configurable SLA policies per workspace and priority tier. Proactive breach prevention with automatic escalation before deadlines slip.
Shared Inbox
Team collaboration built in — internal notes, @mentions, collision detection, and context-rich threads so multiple agents never talk over each other.
Knowledge Base
Searchable article library with versioning and publish controls. Deflect tickets before they are raised with a branded player-facing self-service portal.
Custom Fields
Per-workspace metadata to capture exactly what your team needs — account tier, platform, region, item ID. Fully filterable and exportable.
Bulk Actions
Mass operations on ticket sets — bulk assign, tag, escalate, close, or export. Handle spike events without one-by-one monotony.
AI Response Suggestions
Every incoming ticket is cross-referenced against your full resolution history in real time. Confidence-scored, source-attributed suggestions surface before the agent has finished reading the question.
"Hi {player_name}, thanks for reaching out. Our records show your purchase of Apex Bundle ×1 completed successfully on our end. It can take up to 15 minutes to appear in your inventory after a server restart..."
Pattern Detection
When multiple tickets share an underlying cause — a patch regression, payment failure, or CDN outage — the system clusters them and surfaces the pattern before your team would manually notice.
Churn Risk Signals
Churn probability, lifetime spend, ticket history, and sentiment trend — surfaced in the ticket context panel the moment an agent opens the thread. Retain players proactively.
Automation Engine
No-code rule builder for routing, tagging, escalating, and closing tickets automatically. Chain conditions, set time-based triggers, and run webhook actions — no engineering required.
Smart Routing
ML-based queue assignment that learns from your team structure and resolution history. New tickets land with the right agent, not the first available one.
Auto-close Rules
Configurable idle-ticket management — auto-close after N days with no player response, or escalate instead. Keep queues clean without manual housekeeping.
Real-time Dashboard
Live metrics, queue depth, agent utilisation, and SLA status across every workspace. Drill into any metric with one click. No data lag, no refresh needed.
Open tickets
247
+12
Avg. handle time
8m 34s
-1m 12s
SLA compliance
96.4%
+0.8%
CSAT score
4.7/5
+0.2
Ticket volume — last 12 hours · live
SLA Reports
Compliance breakdown by workspace, agent, priority tier, and date range. Track breach rates and trends over time to hold every queue accountable.
Agent Performance
Volume, handle time, first-contact resolution, and CSAT score per agent. Give every team lead the data they need to coach effectively.
Data Export
Export any dataset as CSV or JSON. Full API access for custom pipelines. Your data is yours — no lock-in, no manual extract requests.
Custom Dashboards
Saved views, custom metric composition, and shareable dashboard links. Build the view your team actually needs, not a fixed set of reports.
Multi-workspace
One organisation, multiple games, brands, or regions — each fully isolated with its own agents, SLAs, queues, and knowledge base. Unified org-level rollup always visible.
Apex Legends BR
8 agents
42
Respawn Mobile
3 agents
18
EA Sports FC
14 agents
91
Cross-workspace Capacity
Staffing visibility across every workspace from one view. Identify overloaded queues and shift agent capacity before players feel the wait.
Org-level Analytics
Unified reporting across all workspaces — total volume, composite SLA health, and cross-game trend analysis. One report for the whole organisation.
Workspace Provisioning
Spin up a fully configured workspace in under 10 minutes. Custom SLAs, agent roles, email routing, and knowledge base templates — ready immediately.
Roles & Permissions
Five-tier RBAC — platform admin, org owner, team lead, agent, viewer. Granular permission boundaries so every team member sees exactly what they should.
SSO / SAML
Enterprise-grade single sign-on via SAML 2.0. Connect your identity provider in minutes — Okta, Azure AD, Google Workspace, and more. No custom development required.
Audit Log
Immutable, timestamped record of every action — ticket mutations, permission changes, login events, and automation triggers. Full forensic trail on demand.
Data Isolation
Per-workspace data boundaries enforced at the API layer. No cross-contamination between workspaces — even within the same organisation.
Discord
Convert Discord thread messages into tracked tickets automatically. Players get support in the channels they already use; agents work from the central inbox.
Steam & Twitch
Ingest player support requests from Steam discussions and Twitch channel messages. Meet players on gaming-native platforms without fragmenting your queue.
Webhook API
Connect any custom source — in-game telemetry, payment providers, community forums. A fully-documented REST API and event webhook system for any integration.
Zapier & Make
No-code workflow connections to 5,000+ apps. Trigger Slack messages, update spreadsheets, sync CRM records, or create Jira issues — without a single line of code.
Not sure which plan includes what you need?
See a side-by-side breakdown of Starter, Growth, and Enterprise — every feature, every limit, no surprises.
< 10 min
Workspace setup
From sign-up to live queue, configured and ready.
94%
Average SLA compliance
Across all customers in the first 90 days.
−38%
Handle time reduction
With AI suggestions enabled vs. baseline.
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