Keme SupportOps.
AI-native operations for gaming studios.
Resolve tickets 41% faster. Surface patterns before they explode. Run multi-game operations from a single platform — built for the companies that build worlds.
Trusted by studios in the Keme ecosystem
Generic helpdesks were not built
for the companies that build worlds.
Your players log tickets after patches break progression, after purchases go missing, after servers go down at 3AM. Generic helpdesks give you a ticket number. Keme gives you intelligence — before the volume spike becomes a crisis.
are duplicates of the same root issue — invisible in generic helpdesks.
between a patch going live and support teams being aware of the fallout.
required per ticket when agents switch tools to look up player history.
Everything your operation needs.
Built for high-velocity digital support. No modules to bolt on, no integrations to babysit.
AI Response Suggestions
Every ticket matched against your resolution history. The right answer surfaced before your agent finishes reading.
Based on similar tickets, this is a payment gateway timeout. Send refund instructions from template RT-002.
Intelligent Queue Management
Auto-classify, route, and prioritise tickets the moment they arrive. SLA timers surface risk before breach.
Real-time Analytics
Volume trends, SLA compliance, agent performance — live in one dashboard.
Pattern Detection
When 40 players report the same issue after a patch, the system alerts you before the 41st ticket arrives.
Multi-workspace
One organisation, multiple games. Each workspace isolated — unified under one account.
Automation Engine
Route by channel, escalate by priority, auto-close stale tickets.
Simple, honest pricing.
Start free for 14 days. No credit card required. Upgrade when you are ready.
Starter
For small studios getting support operations off the ground.
- Up to 3 support agents
- 1 workspace (1 game)
- Ticket queue & SLA tracking
- Knowledge base (50 articles)
- Email & Discord integration
- Standard analytics
- 8×5 email support
Growth
For growing studios managing live-service games at scale.
- Up to 15 support agents
- 5 workspaces (5 games)
- Everything in Starter
- AI response suggestions
- Pattern detection & alerts
- Advanced analytics & exports
- Automation engine (20 rules)
- 24×5 live chat support
Scale
For publishers operating multiple franchises and large teams.
- Unlimited agents
- Unlimited workspaces
- Everything in Growth
- Priority AI model access
- Custom SLA configurations
- SSO & advanced permissions
- Dedicated onboarding
- 24×7 priority support
Annual billing saves 20% · Volume pricing available · Talk to sales for Scale+
From teams who run it every day.
Keme SupportOps reduced our average handle time by 38% in the first month. The AI suggestions are genuinely useful — not just keyword matching. It's like having a senior agent reviewing every ticket.
Common questions.
Ready to build a faster operation?
Start a free 14-day trial. No credit card required. Full product access from day one.
No credit card required · Cancel anytime · Full access from day one