Documentation

How can we help you?

Guides, references, and everything you need to build great support operations with Keme.

Set up your account and handle your first ticket in minutes.

Configure workspaces, SLA policies, and agent roles.

Inboxes, views, bulk actions, and escalation paths.

Suggestions, confidence scores, pattern detection, and risk signals.

Rule builder, trigger conditions, and automation logs.

SLA reports, agent performance, and data export.

REST API, webhooks, authentication, and rate limits.

Org settings, SSO, audit logs, roles, and billing.

Build on Keme.

Full REST API + webhooks. Integrate ticket data, automation triggers, and AI signals directly into your own tooling and workflows.