Operations built for games that never go offline.
Incident detection, patch-day triage, always-on SLA. Your support can't sleep — and neither can your tooling.
What breaks without the right tooling.
Unplanned incidents spike volume 10×
Server outages, rollback issues, and in-game incidents create sudden floods that overwhelm any team operating without automation.
Patch rollouts create predictable chaos
Every patch is a support event. Without pre-built automation and routing rules, your team absorbs the same chaos every time you ship.
24/7 coverage gaps in small teams
Live service means always-on player expectations. If your team is off when an incident hits, players notice — and post about it.
Built for the challenges you actually face.
Incident detection and triage
Keme detects volume spikes and issue clusters automatically. When an incident starts, routing rules activate and queues are prioritised before your team is even paged.
AI early warning before player rage
Anomaly detection on inbound patterns gives your team a head start. Keme surfaces the signal before it becomes a flood.
Always-on SLA enforcement
SLA policies that don't sleep. Breach risk is surfaced 24/7, escalation paths activate automatically, and nothing falls through the overnight gap.
How it works in practice.
Keme SupportOps fits the way your team already works — without requiring a new process for every feature.
Every workflow is configurable. Start with Keme defaults and adjust to match your team's operation — no engineering required.
Incident detected before your inbox floods
Keme identifies the volume spike, clusters related tickets, and activates your incident routing rules — automatically.
AI drafts a consistent player-facing message
One incident, one message, sent consistently to every affected ticket. No copy-pasting, no inconsistent comms.
SLA is maintained through the event
Breach risk is tracked per ticket through the incident window. When it's over, the report is ready for your post-mortem.
What teams see after switching.
Your game never stops. Your support shouldn't either.
Start a free 14-day trial. Incident automation activates from day one.
No credit card required · Cancel anytime · Full access from day one