Keme SupportOps

What Are Cookies?

Cookies are small text files placed on your device when you visit a website or use a web application. They are widely used to make websites work, improve efficiency, and provide information to the site owner. Similar technologies — such as local storage, session storage, and pixels — serve comparable purposes and are covered by this policy.

Types of Cookies We Use

We use four categories of cookies. Strictly necessary cookies are always active. You can manage the other three categories through the cookie preference centre (accessible from the footer).

Strictly Necessary

Required

Required for the platform to function. These cookies cannot be disabled.

Cookie name	Purpose	Duration
keme_session	Authenticates your session after login	Session
keme_csrf	Prevents cross-site request forgery attacks	Session
keme_workspace	Stores your active workspace selection	30 days

Functional

Optional

Enhance your experience by remembering your preferences.

Cookie name	Purpose	Duration
keme_theme	Remembers your UI theme preference	1 year
keme_locale	Stores your language/region preference	1 year
keme_sidebar	Remembers sidebar collapse state	90 days

Analytics

Optional

Help us understand how the platform is used so we can improve it.

Cookie name	Purpose	Duration
_plausible_id	Privacy-friendly analytics (no cross-site tracking)	1 year
keme_perf	Performance monitoring for page load times	Session

Marketing

Optional

Used on our marketing website to understand how visitors discover Keme.

Cookie name	Purpose	Duration
_fbp	Facebook pixel for ad attribution (marketing site only)	90 days
_gads	Google Ads attribution (marketing site only)	13 months

Third-Party Cookies

Some cookies are set by third parties. We select third-party services carefully and require them to process data in accordance with applicable data protection law. The main third parties that may set cookies through our Services are:

Stripe
Payment processing on our billing pages. Stripe may set cookies to prevent fraud.
Plausible Analytics
Privacy-friendly website analytics. Plausible does not use cookies that track users across sites.
Intercom
Customer support widget used in the platform. May set cookies to maintain chat sessions.

Managing Cookies

You can control cookies in several ways:

Cookie Preference Centre: Click "Cookie Settings" in the footer of our website to manage optional cookie categories.
Browser Settings: All major browsers allow you to block or delete cookies. Consult your browser's help documentation for instructions.
Platform Settings: Within the Keme SupportOps platform, you can manage functional cookie preferences in Account Settings → Privacy.
Opt-out Tools: You can opt out of certain analytics cookies using the tools provided at youronlinechoices.eu (EU) or optout.aboutads.info (US).

Disabling strictly necessary cookies will prevent you from logging in or using the platform. Disabling functional cookies may affect your experience (e.g., theme and workspace preferences will not persist between sessions).

Cookies in the Platform vs. the Website

There is an important distinction between cookies used on our marketing website (kemegames.com) and cookies used within the Keme SupportOps platform (app.kemegames.com):

Marketing website: Analytics and marketing cookies apply here and are optional.

Platform (app.kemegames.com): Only strictly necessary and functional cookies are used. No advertising or cross-site tracking cookies are present in the product application.

Policy Updates

We may update this Cookie Policy as our use of cookies changes or in response to regulatory requirements. We will notify you of material changes via the platform or by email. The “Last updated” date at the top of this page reflects the most recent revision.

Contact

Questions about this Cookie Policy? Contact our Privacy Team at privacy@kemegames.com or see our full Privacy Policy.