AI Copilot

AI that learns from your team,
not the internet.

Every suggestion is sourced from tickets your team already resolved. Fully attributable. Always editable. Never auto-sent.

Try AI Copilot free See feature details

61%

Suggestion acceptance at 5k tickets

90 min

Earlier pattern detection vs. manual

100%

Attribution — no black-box outputs

Suggestion engine

Every answer comes with a receipt.

Unlike generic AI, Keme shows exactly which resolved tickets produced the suggestion. Agents see the source, confidence level, and can inspect the original resolution before sending.

Editable draft renders in the reply field
Source tickets are one click away
Confidence score prevents low-signal suggestions from surfacing
Dismiss or accept — both are learning signals

Account locked after update

Player #48291 · 4 minutes ago

AI Copilot suggestion94% match

Hi there — I can see your account was locked after the 2.4.0 update. This is a known issue we're aware of. Here's the quickest fix: clear your game cache (Settings → Storage → Clear cache) and restart. Your progress is safe. If this doesn't resolve it, reply and I'll escalate directly to our tech team.

Based on 3 resolved tickets — view sources

Pattern alertsLive · updated 2m ago

Velocity spike detected

+340% above 7-day baseline

Emerging cluster

"Login fails after 2.4.1 patch" — 47 tickets

SLA risk elevated

12 tickets at-risk in next 90 minutes

Monitoring 1,847 active tickets Auto-refresh

Pattern Detection

See the crisis 90 minutes before your players do.

Issue clustering runs continuously on incoming ticket velocity. When similar tickets arrive faster than your baseline, a signal fires — typically 60–90 minutes before the issue becomes visible in volume metrics.

Sub-category velocity tracking per workspace
Configurable baseline thresholds
Alert routing to Slack, email, or in-app
Incident auto-tagging for reporting

How AI Copilot works

Four steps from ticket to suggestion to closed.

Ticket arrives

A new support request comes in through any channel. Keme immediately classifies, routes, and queues it while the AI layer scans your closed ticket history.

Suggestion generated

The AI finds the highest-confidence resolution from similar closed tickets. It renders an editable draft reply with the source tickets visible below.

Agent reviews and sends

The agent reads the suggestion, edits freely, and sends. Accept, modify, or dismiss — every choice is a training signal that improves future suggestions.