The complete customer operations platform. Built for studios that never stop shipping.
Keme SupportOps brings ticket management, AI intelligence, automation, analytics, and player context into a single unified platform — so your team can focus on resolution, not coordination.
Three layers. One platform.
Built on a single data model so every insight is connected, every action is informed, and every improvement compounds across your entire operation.
Intelligence Layer
Analyses every ticket in real time against your full resolution history — surfacing answers before the agent finishes reading.
Operations Layer
The daily work surface for every agent and team lead. Queues, assignments, SLAs, canned responses, and knowledge base — unified.
Data Layer
A unified data model that connects every player profile, ticket, resolution, and signal into one queryable record.
AI that learns from your team's history.
Every ticket your team resolves makes the system smarter. Keme AI cross-references incoming issues against your entire resolution history and surfaces the most relevant response in real time — before the agent finishes reading.
My Apex Pack purchase from 3 days ago still hasn't been delivered. I spent $29.99 and have nothing to show for it.
Every ticket. Every time.
Four stages. Milliseconds apart. Every step feeding the next.
Arrives
From email, in-game chat, Discord, or API webhook. Automatically deduplicated and routed to the correct workspace queue.
Classified
Type, priority, and category assigned in under 200ms. Player context and lifetime value loaded automatically.
AI Analyzed
Matched against resolution history. Suggested reply, root-cause pattern, and player risk signal surfaced for the agent.
Resolved
Agent acts with full context. Resolution feeds back into the model. SLA recorded. Player satisfaction logged.
Rules that run your ops. Not your team.
Build no-code automation rules that handle routing, escalation, notifications, and SLA management — so your agents focus on resolution, not coordination.
Rule Builder
No-code automation
Time-based triggers
Scheduled actions
Escalation paths
Configurable by tier
Run log
Full audit trail
Numbers that prove the model.
Real outcomes from studios running Keme SupportOps in production.
Weekly ticket volume
Created vs. resolved — last 7 days
One org. Every game. Fully isolated.
Create a dedicated workspace for every title in your portfolio. Each workspace has its own queues, agents, SLA policies, knowledge base, and analytics — while your admins maintain a unified org-wide view.
Connects to the stack you already run.
Native integrations with the platforms gaming studios depend on — no middleware, no custom connectors, no extra cost.
+ Webhook API and Zapier for everything else. Request an integration
Start your free trial today.
14 days free. No credit card required. Full platform access including AI Copilot, automation, analytics, and unlimited workspaces.
No setup fees · Cancel any time · GDPR compliant