From order placed to issue resolved — faster.
Digital purchase issues, refund workflows, and account recovery at scale.
What breaks without the right tooling.
Refund requests become chargebacks
Slow refund responses push customers to dispute with their bank. Every chargeback costs more than the refund would have — and damages your payment relationships.
Order issues follow predictable patterns
Failed deliveries, incorrect charges, and access issues repeat constantly. Without automation, your team answers the same question thousands of times a week.
Account recovery is manual and slow
Customers locked out of accounts, missing purchases, or banned incorrectly need fast resolution. Manual account recovery workflows can't scale with order volume.
Built for the challenges you actually face.
Refund workflow automation
Define refund rules by order type, amount, and customer tier. Eligible refunds are processed and communicated automatically — before a chargeback is filed.
Pattern detection on order issues
AI clusters order issues by type, product, and time window. Surface the payment gateway failure before 1,000 tickets arrive about it.
Account recovery workflows
Structured workflows for account recovery, purchase restoration, and access issues. Every step is tracked, every action is logged.
How it works in practice.
Keme SupportOps fits the way your team already works — without requiring a new process for every feature.
Every workflow is configurable. Start with Keme defaults and adjust to match your team's operation — no engineering required.
Order issue is classified and routed on arrival
Keme reads the issue type — refund, access, delivery, dispute — and routes to the correct workflow automatically.
Eligible refunds are processed without agent touch
If the order meets your refund policy criteria, Keme processes and confirms it automatically. Agents handle only the exceptions.
Account recovery is tracked end-to-end
Every step of the recovery process is logged. Customers get status updates automatically. Nothing falls through the gap between shifts.
What teams see after switching.
Every order issue resolved before it becomes a chargeback.
Start a free 14-day trial. Refund automation and order routing activate on day one.
No credit card required · Cancel anytime · Full access from day one